Refund Policy
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Deposits & Withdrawals Policy

Withdrawals or Payment instructions is received from client’s through their personal trading ac-counts only for security precautions. All necessary information and the following must be con-firmed in order to authorize any withdrawals:
Client’s must have sufficient balance in their trading account;
Client’s must be verified by compliance, by sending all requested documents to comply with AML
Without derogating the above mentioned, withdrawal approvals shall be made per the site poli-cies and might take up to fourteen fourteen business days or as resolved by the billing services provider of the website or the longer between the two.
Cancellation of withdrawal requests, is possible only to not yet executed withdrawals or prior re-ceiving a withdrawal confirmation.
In case of multiple withdrawal requests by the clients,
If our Client wishes to cancel a withdrawal request, the Client can do so only with respect to the withdrawal request that was not completed and to which a withdrawal confirmation was not yet sent and not a request that was already executed.
In case more than one withdrawal request is sent by the Client and the client requests to cancel partly or all withdrawal orders, the earlier withdrawal order will be canceled, and so on.
In case the client requests to receive his withdrawal in a different method from original deposit
The company might but is not obliged to send the client a new withdrawal form to approve the new method the client is requesting.
The company has the right to request additional information, documents such as a recent utility bill, ID and a reference letter.
The client accepts that any withdrawal of any part of the funds shall be concluded using the same method used to fund his trading account, under such conditions, the Company will transfer the funds requested minus transfer fees if any or other charged incurred by the Company.
The company has the right to decline a withdrawal request and or to request a specific transfer method to suggest and or to suggest an alternative.
Withdrawals will only be credited towards the original account holders the client.
The company will not execute any withdrawals to any third parties or anonymous accounts, withdrawal beneficiary details must be same as account holders personal details.
The company has the rights to request any additional information at any stage or documents to make sure our client is indeed legitimate, in addition, the company has the right to reject requests if it assumes that the request may not be legitimate or potential fraudulent or criminal activity.
The client accepts that under those circumstances there might be a delay in processing their withdrawal request.

DEPOSITING FUNDS POLICY

The client can and may deposit funds into their personal account at any time during the course of his agreement with the Company, website.
Supported deposit methods, Debit, Credit card, Swift, Bank Transfer, Bitcoins, Most ERC20 To-kens, or any other method of electronic money transfer.
The relevant amount will be net of any transaction fees or commissions by third parties, interme-diaries who might be involved in the process such as banks or any others that hold the funds.
The Company will not accept and third party or anonymous source of funds for funding the cli-ents account. without derogating the paragraph below.
The client accepts that the funds will be deposited in his or her trading account only if the com-pany is satisfied that the sender of the funds is indeed the client him or her self. or there author-ized mandate, unless legal consent, trustee, POA, or guardian, if the Company is not satisfied to the above then the company has the right deny the funds and return them to the sending benefi-ciary net of any fees or any charges incurred by the company, using the same transfer method and source as the one used to originally receive the funds.
This Deposit and Withdrawals policy is subject to our General Terms & Conditions.

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